DASH 21.1 Service Pack #3 contains bug fixes and minor enhancements for the DASHcentral and DASHself. Please contact your Client Success Manager with any questions.
DASHcentral
User Alerts
A “processing pop-up” has been added on the Today's Appointment page that will be displayed when the user clicks buttons such as 'Patient Arrived', 'Cancel Check-in' etc. This pop-up will provide an indication to the user that the current request is being processed and will eliminate the possibility of multiple clicks on the same button.
Fixed an issue that caused patient alerts to be displayed multiple times if the user clicks “Search” a second time after the search is already running.
An error message will now display during the simultaneous/family scheduling workflow if the user attempts to select the same slot for multiple patients during the appointment booking process. The message will indicate to the scheduler that the intended slot has already been selected for another patient, and that a different slot needs to be selected for the patient in question.
Data Entry Validation
Validation has been added to the Email field on the Patient Demographics screen, so as to not allow the usage of the forward-slash (“/”) character. The field will now be highlighted in red if the entered email address contains a forward slash. This update ensures alignment with EHR systems.
Added a validation step to require that the “Cell Phone” field be populated on the Patient demographics page. The user will be shown an error message when attempting to add/update a patient without populating this field. Previously, patient add/update failed silently, without the user knowing that this field is mandatory.
Reschedule & Follow-up Workflows
In the Reschedule and Follow-up workflows, only Providers belonging to the Facility that was selected at the time of scheduling the original appointment will be shown, and the Provider for the original appointment will be pre-selected. If the provider of the original appointment is associated with multiple Facilities, all these Facilities will be displayed, with the Facility of the original appointment pre-selected. The purpose of this update is to keep the Provider and Facility list in sync with each other and avoid scenarios where Providers that do not belong to the selected Facility are displayed.
Waitlist
Repaired a bug to ensure that waitlist messages will now be sent to the patients whose original appointment scheduling process included triage questions. The system can now read the answers that were provided during triage for the original appointment, thus eliminating the need for those questions to be answered during the waitlist processing flow. As a result, waitlist execution is no longer blocked as a result of missing answers to triage questions, and waitlist availability is being offered to these patients as intended.
For clients whose DASH system communicates asynchronously with the EHR (eCW), patients who select the “Yes” response to a waitlist message will not be shown an appointment reschedule success message until the appointment has been confirmed in the EHR. This will eliminate scenarios in which the patient receives a successful reschedule message, but the appointment fails to get booked in the EHR.
Coordinated Care
A fix has been made to coordinated care logic such that when two providers are mapped to each other in the coordinated care set up, appropriate preference questions and appointment slots get displayed for each of them. When scheduling coordinated care appointments with two providers who are mapped to each other, the system will now consistently display the correct provider for each appointment slot, and surface the appropriate preference questions for each provider. (Previously, for some coordinated care appointments, the same provider was showing for both appointments.)
Repaired a bug that prevented coordinated care from working in conjunction with telehealth appointments. When scheduling coordinated care appointments, there will no longer be any effect on the display of slots when switching between telehealth and non-telehealth appointments.
Repaired a bug that was affecting the indicated Appointment Day for the second provider of a coordinated care setup on the Appointment Confirmation screen. The Appointment Day now seen on this screen will align with the day shown/selected while booking the slot.
User Interface
The "Update Extension" option has been removed. It will no longer be visible when the user clicks on the profile image of the landing page.
Fixed a UI distortion bug affecting the “Preferred Provider” and “Preferred Facility” fields on the Demographics page. These fields will now allow for larger text strings. The recommended browser zoom for this to display accurately is 100%.
Made a cosmetic fix in the “Referring Provider” field on the Demographics page. A referring provider without a listed address will no longer have a comma appear after their name.
DASH User Setup
The “Orders User Groups” field on the User Setup page has been made non-mandatory. The user will now be able to leave the field blank and proceed with creation of a new user. (In the event that a user enters data in this field, it will display again upon any edit/modify operation.)
Users with usernames longer than 50 characters will now be able to update their password without error.
Specialty filtering / type-ahead functionality
The Specialty dropdown displayed on the Appointment Scheduling page will now be filtered based on the selected Visit Reason. The specialties offered will be based on the specialty mapping (which can be set in the Visit Reason Configuration page or DASH360). An “All” option will be displayed at all times, along with any applicable specialties.
Data fidelity bug fixes
A fix has been made on the View Appointment page to ensure that the data displayed in the “Category” and “Facility” fields consistently matches the information seen in the Appointment Details page.
Repaired a bug that was causing some appointments to be duplicated in the patient’s Appointment History.
Repaired a bug that was causing Inactive flags to appear next to insurance names unintentionally.
On the Provider Preferences page, only the preferences of the searched/entered provider will be displayed. Previously, a bug caused preferences for another provider to be listed, and not for the searched provider.
Repaired a bug that was preventing Urgent appointment slots from displaying on the “Eliminated Slots” screen.
DASHself
Specialty filtering / type-ahead functionality
Search functionality on the initial DASHself screen has been optimized. The dropdown menu for the chief complaint, specialty, and provider search will no longer be affected by the use of special characters in the patient’s search. Results will also update more accurately as the patient types their search terms.
The search API has been optimized to display more relevant results in the Visit Reason and Insurance search dropdown menus.
Repaired a bug that was preventing eligible providers from appearing on the provider search screen when the Specialty filter is applied.
Made code updates to improve provider search speed when filtering by specialty.
User alerts
In workflow event functionality, “Warning” action items will now display to the user without putting a hard stop on the scheduling process. (Only “Stop” action items will have this effect.)
An alert message will be displayed in the event that no providers fit the patient’s search criteria.
Insurance Updates
DASHself will now ensure that all insurance information pertaining to the patient will be passed to the EHR. DASHself will still only allow patients to add their primary insurance plan; however, when updating the EHR, DASHself will also send secondary and tertiary insurance details if they are already stored in DASH.
Integrations
CPS
Fixed a bug that affected some List Order scenarios. (List Order is a CPS concept in which multiple appointment slots exist and are eligible for a single time, provider, and place.)
Cerner
An enhancement has been made to allow for Appointment-level consent to be stored as a part of DASH appointment data.
NextGen
The “Search in EHR” button will no longer be displayed on the Insurance Search page for NextGen clients. This button exists for other PM systems, but is unavailable with the NextGen integration. The insurances are pulled from patient records and populated.
Allscripts
For clients on the AllScripts EHR, a limit of 80 characters has been set for the Appointment Notes field on the DASH UI. This check aligns with the character limit that exists today in the AllScripts Appointment Notes field. The user will not be able to enter more than 80 characters in the “Notes” field under “Additional Details” on the Appointment Scheduling page.
Repaired a bug to ensure that the patient’s status in DASH will match the patient’s status in the EHR.
Configuration
A new field, “Reason to Update,” has been added on the Preference Attributes configuration screen to track any updates made to Attributes. This field captures the user’s rationale for making the update. Other information related to the update, such as the user’s name, a timestamp, and the update reason are now displayed below the field.
Repaired a bug to ensure that an Attribute’s value will now be visible when a 'Rule' is viewed or modified on the Rule Configuration screen.
Slot-level preferences now support ‘@duration@’ and ‘@date@’ variables. These variables represents the duration and date of the appointment, as determined in Resource Services or as used in rules that utilize these attributes.
Three new fields have been added to the Facility set up screen: Facility Name (Self Scheduling), Facility Name (Other), and Abbreviation. This enables immediate self-configuration, rather than requiring Radix support.
If multiple providers share an identical name (i.e., same first name, last name, and display name), the provider(s) in Active status will be displayed first, followed by Inactive provider(s). This will be true on both the DASH 360 and provider set-up screens.
Previous Format
New Format
Repaired a bug that, in rare circumstances, was causing Visit Reasons added through DASH 360 to get deselected unintentionally. This would block these Visit Reasons from appearing during the scheduling workflow.
Repaired a bug that was causing some attributes not to display after modifying a rule.
Fixed an issue with the “Tags” fields on the CPS Visit Reason Configuration page. The tags available in System Codes table 200 40 were not displayed as options to select from. The tag list will now populate correctly for this field and the user will be able to select from the available options.
Repaired a bug in order to support adding slot-level rules for detecting day of the week and assigning appointment type accordingly based on day-of-week configuration.