Doctors want to see their patients. So why is it so hard?
Patient access is a challenge for most large provider groups. Wait times are long and the process is time-consuming and analog. Even more frustrating, 10-30% of physician slots go unfilled due to suboptimally designed templates, inadequate load balancing, no-shows, cancellations, scheduling errors and incomplete referrals. At the core of the problem is outdated technology that makes it hard to appropriately match patients and doctors, automate key scheduling workflows, and fully use existing capacity.
DASH (Dynamic Appointment Scheduling for Healthcare) is a patent-pending, cloud-based software platform that transforms patient access. We optimize every step of a patient’s appointment journey - from alerting patients to needed care, helping them find the right provider, scheduling an appointment across multiple channels, and engaging with patients until the day of their visit. We take the busy work out of getting patients in the door so you can focus on the hard work of keeping them healthy.
Radix has helped us streamline the scheduling process, reduce scheduling costs, and improve access for our patients.
- Jana Baker, Atlanta Gastroenterology Associates
Our data-driven approach to scheduling maximizes utilization, improves scheduling efficiency, and eliminates scheduling errors.
Say goodbye to calendars. Guided scheduling, rules-based scheduling enables physicians to have control over their schedules while maximizing continuity and load-balancing across the network. Makes centralized scheduling a cinch.
Coordinated care just got easier. Book multiple resource with a single click.
No shows got you down? DASH predicts who won't show up to enable you to intelligently overbook and maximize access.
Automate waitlists, bumps and recalls. DASH intelligently texts patients so that patients can book an appointment without your staff getting involved.
Identify expertise without asking doctors. We map historical billing data to over 6,000 conditions and procedures and over 40,000 keywords, making it easy to search for the right doctor.
"DASH has really improved patient access. By intelligently overbooking certain slots, we can get patients in to see their providers sooner. We use to keep a list of new people wanting an appointment with us and in any given month we had well over 200 individuals we could not accommodate. After 3 months on Dash this number has been reduced to ZERO! Now every person that calls our call center has been able to get an appointment within two weeks. This is AMAZING! "
Kemi Alli, MD, Chief Executive Officer
Henry J. Austin Health Center
The most sophisticated provider search and online scheduling software on the market. Schedule appointments with any provider 24/7.
Real-time integration. Use actual inventory rather than "blocked appointments". Our robust rules engine steers patients toward the right provider at the right location for the right duration, maximizing capacity utilization while reducing delays in care.
No sign-in required. New and existing patients can quickly schedule appointment without having to remember usernames and passwords.
Real-time eligibility verification. Eliminate the risk of duplicate accounts or surprises for the patient on the day of the visit.
White-label product. Patients never leave your site, creating a true digital front door for your practice.
"The Radix team has been great to work with. They walked us step-by-step through the process and tailored the solution to meet our needs. Through their partnership we've been able to transform our scheduling operations."
Jeff Goldberg, Chief Operating Officer
A groundbreaking patient relationship management platform that automates communication to engage patients. Customized appointment reminders, targeted outreach, and surveys help improve patient experience.
Unlimited appointment reminders. Messaging via email, SMS and voice following customizable, evidence-based protocols.
Actionable reminders. AI-enabled chat empowers patients to confirm, cancel or even reschedule appointments, 24/7 without any human intervention.
On-demand messaging. Let patients know about important updates.
Automated population health outreach. Fill gaps in care. Patients can easily schedule needed services.
"DASH's ability to automatically schedule waitlisted patients has been like magic. Patients are able to see their physicians sooner and doctors' schedules are better utilized."
Kevin Deter, Chief Operating Officer
A check-in solution for today's mobile world. Patients can check-in for appointments, answer clinical questionnaires, and even sign required forms, all from the comfort of their phone. TSA PreCheck for healthcare!
White-labeled product that matches your brand's look and feel.
Customizable forms and questions. Administer clinically relevant content and questionnaire's based on patient characteristics. Patients can even sign from their forms.
100% mobile. We take advantage of patients' existing cell phones. That means no bulky tablets or equipment to maintain.
Integrated with your PM. Bidirectional feed allows you to personalize the check-in experience, minimize redundant data entry, and eliminate staff work.
"Radix has allowed our group the opportunity to increase our staff efficiency, improve our communication to patients, and manage the complicated specialty scheduling of our physicians with ease!"
Jeff McPherson, Director of Clinical Operations
Tennessee Orthopaedic Clinics
Learn how DASH is helping one of the largest GI groups in the country reduce call times by 30%, improve provider utilization by 2.7% and eliminate scheduling errors.
Rethinking Patient Access: 7 Ways Provider Groups Can Redesign Their "Front Door" to Create a Competitive Advantage
2018 Patient Access and Engagement Survey
Interested in how medical group executives from around the country are approaching patient engagement and access? We found out.
Proactively identify mismatches in supply and demand. Optimize template design and resource allocation.
Intelligent, Guided Scheduling
Quickly identify the best provider and appointment for each patient, load balancing across the network. Easily coordinate multiple appointments and services. Smart overbooking based on no-show risk maximizes capacity utilization.
Patients can book online following the same rules as schedulers. Integrated eligibility verification ensures no surprises for patients or providers.
We use machine-learning to figure out who is likely to no-show giving you the ability to intelligently double-book slots, maximizing access while minimizing operational headaches.
Patients receive customizable, multi-channel, multi-lingual reminders on their mobile devices. Patients can easily confirm or cancel appointments or fill out pre- or post-visit surveys and forms.
Easily fill cancellations through automated waitlists. Patients can accept an earlier appointment without picking up the phone.
DASH is a decision layer on top of your existing EHR/PM. We partner with leading EHR/PM vendors and can easily integrate with most systems.
We use AI-bots to communicate with patients in intuitive ways. Our approach increases patient engagement and reduces administrative work.