Health systems, hospitals, and medical groups have seen a seismic shift since the Covid-19 pandemic hit. After months of dealing with the crisis, healthcare organizations are now working to schedule Covid-19 vaccine appointments while also continuing to co-create a new normal for patients, providers, and staff.
Together with our partners, we at Radix Health, are committed to helping you acquire, retain, and engage patients. Our solutions help you ensure that patients are matched with the appropriate care, adjust care modality to accommodate rapidly shifting ground realities, and position your group to emerge from this crisis in a competitively stronger position. To that end, we have compiled information and resources we think will help you succeed in the New Normal below; please check back as we continue to add pertinent content.
The New Normal: Recovery Will Accelerate Emerging Trends
Read The Light at the End of the Tunnel, our whitepaper on how practices will emerge from the pandemic.
WHITE PAPER
The Light at the End of the Tunnel
We believe that there is a light at the end of the tunnel and that many medical groups have the ability to come out of this crisis stronger. Groups that are agile, emphasize service quality, and keep an eye on costs, will succeed in the intermediate-term. In this paper, we outline strategies medical groups can use to remain competitive in the months following this crisis.
The DASH Platform Provides Crisis-Tested Solutions to
Help You Succeed in the New Normal
Scale Your Telehealth Capabilities
Enables staff or patients to schedule telehealth appointments when appropriate using DASH’s configurable series of questions to select care modality. Quickly train and onboard new agents and increase patient self-service. Integration with PM and various telehealth vendors reduces the administrative burden of coordinating telehealth visits at scale.
Activate Contactless Check-In
Make your intake process easy and contactless. Using DASHin, you can activate digital check-in and intake for virtual and in-person appointments. Reduce the amount of time that your patients are waiting and enable them to complete information, scan insurance and ID cards, and pay their co-pays from the comfort of their mobile devices. Once they arrive, patients can message staff and wait in the car until ready for their visit.
Accelerate Cash Flow
Estimate copays and collect payments at the time of scheduling, check-in, or in between. Create campaigns to collect past-due payments online, reducing your need to send additional mail. DASH’s payment system integrates with most payment processors, which means no additional revenue cycle complexity.
Reduce Appointment Friction
Using DASH’s powerful rules-based scheduling and analytics engine, you can optimize appointment density across your entire networks, reduce delays in care, and increase patient access. Insights from utilization data help you create a data-driven plan for staffing and clinical governance in the new normal. AI-driven no-show prediction helps you overbook slots intelligently.
Invite Patients Back
Using DASH, you can launch campaigns to patients who have canceled appointments over some period of time or who have no-showed and invite them to schedule virtual or in-person visits. You can also automatically invite patients scheduled in the future to reschedule their appointment to a virtual visit.
Win Referral Loyalty
Automate referral workflow to quickly turn referrals into appointments with minimal administrative work for your contact center team. Close the loop with the referring provider.
Mantain Social Distancing
DASH's advanced rules engine allows you to quickly flex the number of patients you see without cumbersome adjustments to provider templates. As the need for social distancing changes, you can adjust the number of patients seen per hour at a provider or facility level.
Talk to a Solutions Expert
Learn how DASH by Radix Health can help you gain, retain, and engage patients and better manage Covid-19 related needs.