We recently had the opportunity to interview Dr. John Kenagy, a surgeon and health care executive, author of “Designed to Adapt: Leading Healthcare in Challenging Times,” and, according to Forbes, “The Man Who Would Save Healthcare.” Based on our conversation we outline five key insights on how leaders can foster innovation.
How is your practice tracking its accessibility? Here’s an easily-calculated, must-know metric to examine patient access and satisfaction.
President Trump’s Executive Order is making health care transparency look less like a theoretical framework, and more like a fast-approaching reality. Here’s our breakdown of the controversy surrounding transparency, and what it could mean for patient access, experience, and empowerment.
Ensure a positive experience from the moment your patient walks in the door, to the time they leave the office after their appointment. We have some insight into sourcing quality candidates, and why it’s so crucial in health care, today.
Who better to ask about patient engagement than patients themselves? Let’s talk about co-creation.
Health care organizations and providers can take steps to demonstrate that they not only value LGBTQ patients, but are attuned to their unique health experiences. Here are five things patient access teams should think about doing starting this June.
What’s your 2019 game plan? This year may present some running road before the next economic downturn. Are you investing to come out of the next recession ready to dominate your market? If not, it might be time to start.
Patients miss their appointments at alarming rates but the trend isn’t inexplicable. Here’s what we’ve found, what it means for you, and what you can do.
Five things your small practice can do to increase exposure without a marketing team.
“An underlying subtext is: what it means to be a doctor in the context of our system has changed, and organizations need to have honest - perhaps difficult - conversations about what it means for their providers to be customer-centric.”