ATLANTA, Georgia — Atlanta Gastroenterology Associates (AGA) has integrated Radix Health's scheduling and relationship management software, DASH, and the company has recently released preliminary results of the implementation. With nearly 100 physicians and 40 advanced practice professionals, AGA is one of the largest independent gastroenterology groups in the country. The system was implemented in the company's centralized call center, which is responsible for scheduling patients across 44 offices and 13 endoscopy centers. Radix Health's software, DASH, has significantly improved scheduling efficiency and accuracy, thus improving patient access throughout AGA.
“DASH is generating significant value for Atlanta Gastroenterology Associates,” said Anup Lakare, CEO of Radix Health. “We're tackling the access challenge that patients have through a comprehensive, systems-based approach.”
Prior to the implementation of DASH, Atlanta Gastroenterology Associates experienced many problems with its scheduling, including long call times, scheduling errors and suboptimal utilization of provider time. Since deploying Radix Health's DASH at the centralized call center, AGA has experienced significant improvements. Now, AGA call times have dropped by 30%, and the organization is experiencing a 2.65% improvement in capacity utilization, and a 99% improvement in scheduling accuracy.
We've been really impressed with DASH and the Radix team," said Jana Baker, Practice Administrator at AGA. "Their product has helped us streamline the scheduling process, reduce scheduling costs, and optimize access for our patients."
About Radix Health:
Based in Atlanta, Georgia, Radix Health is a leading provider of technology and data-driven solution to improve patient access. Our suite of products is part of a patent-pending, cloud-based platform that optimizes ambulatory capacity utilization, reduces scheduling cost and transforms patient relationship management. We automate much of the work currently done by agents by intelligently balancing patient characteristics, patient and provider preferences, and appointment availability to balance supply and demand. Our systems support both provider-provider scheduling and patient self-scheduling and optimizes every stage of the appointment life cycle. To learn more, visit www.radixhealth.com.